KMU Informatik Support

Managed Service Desk

Kostenlose Beratung vom Experten

Eine individuelle Beratung ist ein wesentlicher Bestandteil des Serviceangebots von KMU Informatik Support. Jetzt Ihren kostenlosen Beratungstermin vereinbaren.

Wir sind Ihre IT-Abteilung. Im All-Inclusive-Flat-Fee-Modell

Wenn Sie ein kleines oder mittleres Unternehmen führen, lastet vieles auf Ihren Schultern. Lassen Sie uns Ihnen die IT-Last abnehmen! Die Betreuung umfasst das Qualifizieren und Lösen von Störungen und Anfragen für Standardanwendungen, Druckeranfragen, Roaming User oder Hardware-Probleme.

Ihre Vorteile – unsere Managed Service-Desk-Leistung:

Der Managed Service Desk von KMU Informatik Support ist die Lösung, die dem Endanwender als zentrale Anlaufstelle bei allen Fragen und Problemen sofort zur Seite steht.

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Zentrale Anlaufstelle für den Endanwender zur Annahme von eingehenden Meldungen via Telefon, Mail und Ticketsystem.


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24x7 verfügbarer 1st-Level-Endanwendersupport


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Weitere IT-Fachexperten im 2nd- und 3rd-Level-Support


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Remote-Unterstützung möglich


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Kostengünstig durch Shared-Ansatz


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Transparenz durch monatliche Reports


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Höchste Qualität durch standardisierte ITIL-Prozesse


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Vertraglich fixierte Servicevereinbarungen (SLAs)


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Service-Erbringung erfolgt über Bechtle Standorte in Deutschland


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Sprachen: Deutsch und Englisch


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Support-Team mit persönlichen Ansprechpartnern


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Rollout-Unterstützung


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Kundenspezifischer ACD-Ansagetext


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Support von Endanwendern mit Tablet und Smartphone

Case Studies